Returns & Exchange
Returns & Exchange
Return or Exchange Within 7 Days
You can request a return or an exchange within 7 days of delivery. You do not need to give a reason. Please contact us before sending anything back.
Conditions
To be accepted, a returned or exchanged item must meet all of the following:
- Unused and unchanged
- In its original packaging
- Returned with its certificate or report, if one came with it
- Free from damage or alteration
Items We Cannot Accept
- Made-to-order items
- Jewelry that was resized for the customer
Exchanges
We offer exchanges. To exchange an item, contact us on WhatsApp with your order details and tell us which item you would like instead. If the new item costs more or less, we will confirm the price difference with you on WhatsApp before the exchange goes ahead.
Return Shipping Charges
For returns within Pakistan, the customer pays both the delivery charges and the return shipping charges.
For international orders, the buyer pays the return shipping.
Refunds
Your refund is processed within 48 hours after the returned stone reaches us. We will confirm the refund details with you on WhatsApp.
Damaged Items
If your order arrives damaged, send us an unboxing video or photos as proof to make a claim. Please keep the original packaging.
How to Request a Return or Exchange
- Message us on WhatsApp or use our Contact Us page with your order details.
- We will confirm your request and tell you where to send the parcel.
- Pack the item in its original packaging with its certificate or report, if any.
- Send the parcel and share the tracking ID with us.
Questions
If you have any questions about returns or exchanges, message us on WhatsApp before sending anything back. For delivery details, see our Shipping & Delivery page.
Last updated: 08-11-2026